The results of the 2010 member Customer Satisfaction Survey have been published on the REPS website in the members area.
Comparison between last year’s results and this year’s show significant improvements in most area including:
- Response times have got quicker – most members receive documentation of their registration within the promised 28 days.
- Automatic e-mails are now being sent out to all members to notify them of issues including updating them on their registration process, remind members to renew, etc.
But, there’s still work to be done and we’d like to hear your views on how REPs can improve and work harder for its members.
The 2011 Customer Survey will be e-mailed to all REPs members in February next year, so make sure the office has your correct details to ensure you receive your copy and can make your views known. E-mail firstname.lastname@example.org with your full contact details and membership number.
To read the full 2010 report click here: https://reps.netxtra.net/custom/documents/REPs%20survey%202010%20update.pdf